When you buy an e-bike from us, you're not just getting a great ride – you're becoming part of a community that values trust and customer satisfaction.
Located in Byron Bay, we’re dedicated to delivering reliable e-bikes. We understand that even with the best products, things don’t always go as planned. That's why our warranty is simple, transparent, and built with your peace of mind in mind – ensuring you feel fully supported at every step.
What’s Covered
Every e-bike purchased from us comes with:
- 1 year warranty on the frame and motor
- 12-month warranty on the battery and display
If anything goes wrong due to a manufacturing issue, we’re here to help.
What’s Not Included
Our warranty doesn’t cover:
- Regular wear-and-tear (like brake pads, tyres, or tubes)
- Damage from crashes, misuse, or water exposure
- DIY fixes or third-party parts not provided by us
- Assembly errors or problems caused by poor storage
- Use for rental or commercial purposes
We carefully select and offer e-bikes that are built to last, but just like any product, they require proper care to extend their lifespan and keep them performing at their best. If you're new to e-bikes or want to learn more, check out our A Beginner's Guide to E-bikes on our blog for useful tips and advice.
Need Help?
If something’s not working right, get in touch. Send us your order number, a quick description of the issue, and a photo or two if you can. We’ll get back to you quickly and find a solution – whether that’s a replacement part, repair advice, or local support in the Byron Bay area.
